Every interaction with another has a desired outcome. There
could be several desired outcomes depending on how many are engaged in the
interaction or there could be one common one. The element that decides whether
the interaction will be relaxed or heated is whether or not the desired
outcomes conflict. Where desired outcomes (I’m gonna call ‘em DOs because I’m
already sick of typing the phrase) conflict, the interaction can become heated
and possibly violent, sometimes crossing the barrier between violent language
and violent action.
Is there a way to avoid this? Of course… but our emotions
often override reason. The only way to avoid this is for all parties to suspend
their own individual DOs to find a common resolution that benefits all. Let’s
take a common example: A newly divorced couple are negotiating what to do with
the house they shared. He wants to sell the house and split the proceeds so
they can both buy a smaller home each. She wants to stay in the house and carry
on paying the mortgage while he, free of mortgage obligations, can buy or rent
his own property. The first question we need to ask is are there any children
and who has main custody?
Let’s assume there are two children and they live with their
mother. She has this on her side of the argument because she has an identified
need to remain in the house. It would be less disruptive for the children
already traumatised by their parents’ split. She also needs a house big enough
to accommodate them, which would be hard to find with her share of the proceeds.
This implies that the Right outcome would be for her to keep the house.
But then let’s assume that, as she is able to continue
paying the mortgage, she is not dependent on her ex partner for an income.
Let’s assume she has a fairly good income from a home-based business but her
partner has only a small income. The mortgage is based on her income as she is
the main breadwinner. We could even assume that the mortgage was in her name.
This twist to the usual balance of position within the family
puts him at a distinct disadvantage… one could even say an unfair disadvantage. He doesn’t earn enough to be able to buy or
rent anything better than the cheapest and most bleak bedsit. Although she pays
most if not all of the mortgage, what has been his contribution to the home?
For example: is he on a small income because he has taken on only part-time
work so he could take care of the house while she conducts her business? Now we
seem to have a swing in his favour. It would now appear that the Right outcome
would be to sell the house and each use the proceeds toward the best they could
afford.
What is the best possible outcome? That she has a home that
is big enough to accommodate her and the children and that he has a home that
reflects not only his current income but also the contribution to the home that
he must leave. Perhaps the trauma of moving house would be less of a problem
for the children than having to live in a hovel would be for the father.
There could be other issues to consider that may swing the
Right outcome the other way but all these things must be taken into
consideration. As long as we can do this, there has been no need for violent
language or emotional conflict. The interests of each party conflicts so the
negotiation must be without conflict.
What is a negotiation without conflict?
It is a negotiation in which each party, having declared
their individual DOs, suspends their personal ideal outcomes and submits to
what is commonly accepted as the Right outcome. The Right outcome just has to
tick enough boxes in each person’s ideal to be a beneficial outcome for all.
A well-conducted conflict results in
two winners.
So often in any conflict the declared DOs are brushed aside
for a more demanding DO: to win. The desired
outcome is now to be the one who can declare: “I was right and you were wrong!”
and more often through clever twists of logic than because this is actually the
case. Some people tend to be more competitive than others but we all have this
streak of competitiveness in us. We are preoccupied with winning… or, at least,
not being the loser. Why is this? It is reflected in our almost global interest
in sports and declaring war on one another. Business, politics and even our
entertainments are largely focused on triumph and failure.
We all have a war raging within us and, in some, this can
reach a point at which the person becomes unbalanced. This is our natural
precaution; our permanent Red Alert. There was a time early in our development
when conflict between tribes and villages were inevitable. Each village needs
enough territory around it to provide for the whole village. Anyone living too
close encroaches on this territory and threatens survival. Today, this could be
discussed rationally but then we didn’t have the language or the other
communication skills we have today to achieve this so conflict was the
inevitable result. This became so hardwired into our nature that, even today,
when we have the means of global communication at our fingertips, the same
conflicts exist. Israel and Palestine are a case in point. It has become less
about land and territory and more about which side wins.
But we no longer need this wiring. It is obsolete. War is
obsolete. The original objective of war between tribes was (a) territory and
(b) the need to bring fresh genes into the tribe by abducting women and even
children. Neither of these two issues need apply now. The old wiring needs to
be stripped out because it is impacting on the New wiring. This is the
responsibility of each of us. In every conflict, we must ask ourselves: What is my desired outcome? What are the
conflicting desired outcomes and what would benefit each desired outcome?
Most importantly, you must ask yourself (and answer honestly): Is my desired outcome simply to win?
To enter into any interaction with a desire simply to win is
fruitless. The competitive party is committed to rejecting opposing views
regardless of merit. Even if the argument is ‘won’, the Right outcome is lost
by both parties.
We all have to enter into any kind of conflict with the
willingness to give ground. If there is no willingness to give ground, there is
no discussion. Total inflexibility always results in snapping. We must bend
with the wind.
When the objective is simply to win, perceived points are
gained by casting a negative light on the opposing party. The objective is to
come out of it better than the opponent. A draw is not the desired outcome. But
a rational argument must always seek to achieve a draw. When all parties submit
to losing some ground in return for gaining some ground because the Right
outcome is always for everyone involved to be better off to some degree than
they were before negotiations began. This means that most if not all will not
be quite so well off as they had initially hoped.
Conflict is not bad. It is vital in our development and it
is a vital part of communication. Conflict enables us to consider far more
options than would be possible if we were always all of a single mind.
Conflicting interests and opinions, conflicting needs and conflicting
ideologies are the necessary ingredients for growth. Without conflict, we would
stagnate. But conflict does not have to be conducted violently. That is just
part of our obsolete wiring. So, before you punch somebody’s lights out because
they support a different political party or football team (and the pairing of
these is deliberate), ask yourself what the likely outcome would be.
Big-Enders and Little-Enders
In Gulliver’s Travels, the Liliputians are split into two factions:
The Big Enders and The Little Enders and have an ongoing conflict over which
end of a boiled egg should be cracked open: the big end or the little end. This
was a deliberately ridiculous conflict to illustrate the folly of war. The
conflict was not really about which end of the egg should be opened but about
which of the opposing ideologies was right.
It was about being right. It was
about being the winner. With such an objective, there can be no middle ground.
The right outcome, of course, is that everyone should open whichever end of a
boiled egg they wanted as this would not impact on anyone else. But this
conflict demands victims. This conflict demands that opponents suffer.
Always, the outcome that would best suit all of our needs
must be put aside if it conflicts with the interests of another. This is
something that both or all parties must agree if negotiations are to be
meaningful. We don’t have to abandon entirely our own objectives but we must
always acknowledge where they conflict with other interests and the pros and
cons must be measured objectively. We agree to lose a little ground in one area
in return for gaining a little ground in another and we gradually tick-off
objectives as they are met. The aim is to reach a point at which everyone has
enough of their own objectives ticked-off to be able to agree on a conclusion.
Judgments, personal attacks and the imperative to win are
all symptoms of the old wiring impacting on the new. Just as in a house that
has dangerously faulty wiring, we must be rewired. We can only do this
ourselves individually. Yes, we can remind others that they need to rewire too
but we can’t do it for them. We are each responsible for our own wiring.
So communicating these ideas is important but, unless we
actually take responsibility to adjust our own wiring, nothing will be
achieved. The only path that will save humanity is the path away from violent
conflict and toward creative conflict.
It is good to argue over which end of the egg to open. The
narrow end gives a smaller opening that conserves the heat for those who like
their boiled eggs hot. The wider end allows the egg to cool more rapidly for
those who like them cooler. Discussion brings the various pros and cons into
the equation and allows us to make more effective decisions. Where this becomes
distorted is when a belief becomes a belief system.
The belief that a cooler egg is more pleasant to eat could be changed by a
pleasant experience eating a hot egg. But a belief
system invests everything into the belief so that it must be protected.
Opposing beliefs are vilified. Religion is the clearest example where it is
considered sinful to hold a belief other than that established by the religion.
But science has historically defended belief systems just as much as religion.
Opposing beliefs or views should be welcome. It is like
having an infinite selection of gems with which to make a necklace. You won’t
use all of them, of course, but the wider your selection, the better the
necklace will be. The more points we have to consider, the better equipped we
are of arriving at the right resolution.
Lions and gazelles
There are times when a conflict can only go one of two ways.
The lion and the gazelle are a classic example. Here, there is neither a right
nor a wrong outcome. Either the lion eats or the gazelle escapes. The gazelle
has no desire to deprive the lion of its meal… it just doesn’t want to be its meal. The lion has no desire to
cause the gazelle pain and suffering. It simply wants to eat. What is gained from
conflict of this nature? If lions decided to be vegetarians, they would not get
the nutrition that a lion needs and they would become extinct. If all gazelles
were suicidal and wanted to die at the jaws of a hungry lion, they, too, would
become extinct very quickly. The lion develops its strength and the gazelle
develops its swiftness. Conflict forces improvement. This is conflict at its
most primitive and savage. That is where we once were and it was then that this
now obsolete wiring played its part. The wiring is still there and firing off
at what are perceived as threats but in actual fact, are simply obstacles to
winning as opposed to finding the best outcome. It simply isn’t playing a
positive part anymore. It is presenting obstacles to growth and improvement…
something that conflict is best suited to enhancing.
So it is not conflict that is the problem but the way we
approach conflict. If we are committed to seeing opponents as the bad guy, we
can never arrive at the best outcome. All we get is more conflict. Conflict
should be seen as an opportunity to explore other options. We must learn to see
conflict as something with which to make discoveries not as something we must
win. There can only truly be one of two possible outcomes to any conflict: one
in which all parties win or one in which all parties lose. Even if there is a
perceived victor, it is a hollow victory because nothing has really been
improved. Maybe the victor’s personal experience of life has improved at the
loser’s expense but the world that the victor inhabits is still the same. The
opportunity to improve life in general has been lost.
Think back. Imagine yourself living in a cave and having to
constantly deal with the threats of starvation, lack of shelter, predators and
warring neighbours. Can you imagine how awful that would be for us? But, for
our ancestors, it was commonplace. It was the way things were. Happiness and
joy are the moments found against this backdrop. Yet it is the very conflicts
that presented such challenges that have brought us to a point at which we live
in civilisations that provide the needs for the society. Most of us in the West
are not faced daily with the threat of starvation or predation or conflict. The
very pattern of nature is irreversibly set on a course of continual
improvement. Things over time have to keep getting better. There is no finite
point at which everything is as good as it can possibly get because the
boundaries of possibilities are continually being expanded. There are no limits
to possibilities but there are distinct boundaries to how we arrive at them. We
are restricted by our level of understanding.
Our obsession with war and triumph is the most destructive
and dangerous symptom of this restriction to our level of understanding. When you
find yourself at an impasse, you probably think it’s because the other person
won’t give way. It is not. It is because you
won’t give way. An impasse is when neither party is prepared to give ground and
both must accept full responsibility for the failure to reach a resolution.
Think of the interaction that takes place when bartering.
The vendor wants the highest price you are prepared to pay and you want the
lowest price the barter is prepared to accept. The vendor starts at the highest
price he or she has the nerve to ask and you start at the lowest price you have
the nerve to offer and the suggested figures come up and down respectively in
increments until you arrive at a price you are both prepared to accept. You
both arrive at the desired outcome. The vendor gets the highest price he or she
could get and you get it at the lowest price you could get…. Not as low as
you’d have liked and not as high as the vendor would have liked but acceptable
to both. Neither resorts to violence. You have both achieved the best possible
outcome. You have arrived at a price that is both the lowest that the vendor
was prepared to accept and the highest you were prepared to pay. You both get
the best you can get and this is the best possible outcome… but it takes non-violent,
intelligent conflict to achieve that.
We are trained in violence from an early age. Most TV drama
is about the good guy versus the bad guy. It is not enough to simply right the
wrongs of the bad guy… we need to see him suffer. Our schools teach us to
compete and, in so doing, teach enmity. Humans are in so many ways
extraordinary creatures and it is perhaps understandable that we see ourselves
as separate from the rest of the animal kingdom. But we are animals and many of
our most instinctive responses are very primitive. Among our most primitive
instinctive responses are sex and violence. However, our progressive
sophistication has ritualised these acts so deeply that the root is buried
beneath protocol. However, not only has the sex act become ritualised (and long
may it remain so) but so has our instinct for violence. We now live in a world
in which a person can be beaten even to death for supporting a particular
football team. Sports are a ritualisation of our fixation with violence… and so
is war. There is no need for war and war has never achieved anything that
cannot be achieved with negotiation. But we have an inbuilt concept of ‘us
against them’. We see it in sport, we see it in politics and we see it in our
foreign policies. The Sun is currently working hard to demonise Argentinians,
describing them as ‘Argies’ and implying that simply being born in Argentina is
enough to be identified as ‘enemy’.
We need to grow beyond this crap!
A rational society will not be achieved by politicians, it
will not be achieved by government policy, it will not be achieved by Local
Authority ‘initiatives’ and it will not be achieved by laws. The only power
that can create a rational society is the power of the people within the
society. That means you and me and everyone else. It is our responsibility… no
one else’s
How? Simply by following Ghandi’s advice: Be the change you want to see in the world.
In every interaction, we must always strive for the best
possible outcome… which is not the same as the best outcome for us, but the best outcome for all.
The objective of an argument is not to win but to arrive at the right conclusion.
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